ABOUT US
Terms & Conditions
Orders:
Orders can be placed by fax, email or phone. Orders being placed by fax should be sent to 801-404-5211. Please send email orders to madison@echoparkpaper.com. Phone orders may be placed by calling 800-701-1115 within the U.S. and 801-404-5333 outside the U.S.

Payment:
All orders require pre-payment. Payment can be made by credit card, check or bank wire. Please note that there may be a delay in processing order paid for by check while funds are verified. A $25 fee will be assessed for all return checks. Custom agrees to pay all cost of collection associated with order.

Backorders:
Backorders will be shipped unless otherwise indicated on customer's order. Please clearly indicate whether or not you accept backorders. If a valid backorder i refused upon arrival, you will still be charged for shipping and return shipping.

Returns & Refunds:
All returns must be pre-approved and be mae within 30 days of the original order date. All costs of returning products will be at the expense of the customer. All returned merchandise must be received by us in a resalable condition. A 20% restocking fee will be charged on returns for any reason other than damage or manufacturer error. Refunds are issued on approved returns once the product is received and restocked in our inventory.

Damage or Discrepancies:
Any damage or discrepancy must be reported to us within 72 hours of receipt of order.

Shipping:
Customer pays all shipping charges. Orders are generally shipped by UPS. International accounts may request to use a freight forwarder. International orders not using freight forwarded are typically shipped via UPS or the USPS.